Getting Started

Getting Started with Weflow

Understand how to get started with Weflow from implementation timelines and onboarding to pilot programs and measuring ROI.

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  1. FAQs
  2. Getting Started with Weflow

How long does it take to implement Weflow for a 100-person sales team?

Most teams are fully operational on Weflow within one to three weeks. The technical setup is the fastest part: the full Phase I setup runs 30 to 45 minutes with a Salesforce admin and your email admin present. Phase I covers installing the managed package, setting up the Google Workspace or Microsoft Entra ID app, and configuring an optional integration user.

Team size doesn't change the technical timeline much. Activity capture runs at the server level, so reps don't need to install anything or change their workflow. Users are enrolled and managed centrally through the admin console, including dynamic enrollment into teams and configurations, which means onboarding 100 people isn't materially different from onboarding 10.

Where the timeline varies is Phase II: configuring your business logic. For a 100-person team, you'll likely need multiple configurations for different teams, plus pipeline views, warnings, and templates for each group. This is where most of the implementation time goes. Phase III covers rollout, including training sessions, onboarding emails, and on-demand tutorials.

The timeline also depends on which capabilities you're rolling out. Activity capture and conversation intelligence typically deliver value within one to two weeks with near-zero change management on the rep side. Forecasting requires more internal alignment and change management. Buying a tool won't solve a forecasting problem on its own. It requires implementing rigor and process alongside the platform, so plan accordingly if that's part of your rollout.

Weflow includes guided, white-glove onboarding for all customers at no extra implementation cost. To get a scoped estimate based on your Salesforce configuration and team structure, book a setup call with your onboarding team.

How easy is it to implement Weflow?

Weflow is fast to implement. Technical setup typically takes about an hour. Full onboarding, including configuration and team roll-out, typically completes in two to four weeks from the initial meeting. No consultants are required, and there are no implementation fees or separate onboarding charges.

The process has three phases.

Phase I (Implementation) involves installing a managed package in Salesforce, which adds one custom object and three custom fields. Your Salesforce admin and Google Workspace or Microsoft admin handle the Activity Capture setup in 20 to 45 minutes total.

Weflow automatically detects your Salesforce schema, so there's no manual field mapping required. Your custom fields, validation rules, permissions, and role hierarchy are respected out of the box.

Phase II (Configuration) is where most time is spent, and it's business logic, not technical work. You set up teams, configure pipeline views, and define warnings and templates in Weflow's self-service admin console.

Phase III (Roll-out) covers training and enablement, with on-demand tutorials and onboarding emails included.

  • Activity capture runs at the server level, so reps don't install anything or change their workflow

  • Activity capture requires minimal change management on the user side because it runs server-side in fully automated mode

  • Forecasting is configurable through the admin console (cadence, roll-ups, methodologies, quotas), though it carries more change management than activity capture

  • Guided onboarding is included as part of the standard deployment; dedicated CSM and guided training sessions are available on higher support tiers

For context on how this compares to alternatives: Weflow's two-week implementation benchmark compares favorably to Clari (8 to 16 weeks) and Gong (6 to 12 weeks).

You can validate all of this during a 14-day free trial, which includes a 45-minute setup session, a mid-trial check-in, and a 30-minute results review.

What's included in Weflow's onboarding process and how long until our team is fully ramped?

Weflow's onboarding follows three phases and takes 2 to 4 weeks for full platform deployment. Most teams reach initial value in 1 to 2 weeks. Guided onboarding is included at no extra cost for all customers, regardless of size. There are no implementation fees.

Phase I (Implementation) is the technical setup and takes 30 to 45 minutes with a Salesforce admin and a Google Workspace or Microsoft admin. You'll install the Salesforce managed package, connect your email platform, and optionally configure an integration user. Activity capture runs at the server level, so reps don't need to install anything or change their workflow. Most organizations deploy with zero change management on the user side.

Phase II (Configuration) is where most time goes. This covers business logic rather than technical work: setting up teams, configuring pipeline views, defining warnings and templates, and tuning AI prompts. Forecasting can be configured in minutes using your standard or custom Salesforce forecast categories.

Phase III (Roll-out) includes live training sessions, onboarding emails, and on-demand tutorials. Templates are automatically loaded into each user's account when assigned to their profile.

Support depth scales across three plan tiers. The tiers differ as follows:

  • Standard: guided onboarding, live chat, email support, and pre-recorded trainings

  • Premium: everything in Standard, plus guided training sessions

  • Enterprise: everything in Premium, plus a dedicated CSM, a shared Slack or Microsoft Teams channel, custom prompt engineering, and quarterly business reviews

What training and enablement resources does Weflow provide?

Weflow's onboarding follows three phases: Implementation (managed package install, Activity Capture app setup), Configuration (teams, templates, AI prompts), and Roll-out (live trainings, onboarding emails, on-demand tutorials). Most teams reach full deployment in one to two weeks.

Guided onboarding and training are included at no additional cost with all Weflow products. What you get depends on your tier:

  • Standard (contracts under $5k): email and live-chat support, self-service support, pre-recorded onboarding and training videos, and guided onboarding. A support portal, knowledge base, web case submission, and Monday-to-Friday multi-region coverage are available across all tiers.

  • Premium (contracts $5k–$20k): everything in Standard, plus guided training sessions

  • Enterprise (contracts over $20k): everything in Premium, plus a dedicated CSM, a Slack or MS Teams support channel, custom prompt engineering, and quarterly business reviews

The help center includes step-by-step guides for configuring AI summaries, field updates, coaching scorecards, follow-up emails, and trackers. Weflow also ships 250+ pre-built AI prompts covering MEDDIC, MEDDPICC, SPICED, BANT, and custom methodologies. Coaching scorecards also align to Challenger and SPIN, so you're not starting from scratch on methodology alignment regardless of how your team sells.

For rep enablement, Conversation Intelligence includes AI coaching scorecards with pre-built templates. The clips and playlists feature lets you build libraries of call examples for objection handling, competitive intel, and new hire onboarding. To schedule an onboarding session or ask questions, reach out at [email protected].

What kind of customer support does Weflow offer — is there a dedicated CSM for enterprise accounts?

Yes. Weflow offers a dedicated CSM on the Enterprise success plan, which is included at no cost when your total contract value (TCV) is $20k or more. If your TCV is below that threshold, you can purchase the Enterprise success plan separately for $5k.

Weflow has three customer success tiers: Standard, Premium, and Enterprise. Every tier includes email support, live chat, self-service resources, pre-recorded onboarding, pre-recorded training, and guided onboarding.

The Enterprise plan adds the following for larger rollouts:

  • Dedicated CSM

  • Slack or Microsoft Teams channel for direct communication

  • Custom prompt engineering

  • Quarterly business reviews

  • Guided training sessions (also included in Premium)

The Standard plan is included free when TCV is under $5k, or $1k if purchased separately. The Premium plan is included free at $5k to $20k TCV, or $2.5k separately. Premium adds guided training sessions on top of Standard but does not include a dedicated CSM or quarterly business reviews.

Regardless of your plan, all onboarding is guided and targets roughly 1 to 2 weeks for time to value, with full guided implementation running 2 to 4 weeks from initial meeting. There are no implementation fees. Weflow also provides a self-service admin console where your RevOps team can configure forecasts, cadences, submission logic, quotas, and hierarchies without contacting support. For anything else, reach the team at [email protected].

How will we measure ROI from investing in Weflow?

You can measure ROI from investing in Weflow across three dimensions: productivity gains, revenue performance, and cost savings versus alternatives.

Automating data entry and non-selling workflows saves AEs and CSMs roughly 3 to 5 hours per week. Weflow Activity Capture auto-syncs emails, meetings, and contacts directly to native Salesforce objects (Task, EmailMessage, Event, Contact), eliminating manual logging. Lawpilots recovered +20 selling hours per AE after deploying Weflow. For a 50-person team, that shift from admin work to revenue-generating activity is measurable from week one.

Revenue performance is where the numbers compound. Customer results include:

These outcomes tie directly to better activity data feeding deal signals, pipeline analytics, and AI forecasting. Deal signals are only as good as the underlying data, and Weflow's tight coupling between activity capture and pipeline intelligence ensures deal health scores and risk alerts reflect reality.

On cost, Weflow is priced at $19 to $79 per user per month with no platform fees, no implementation fees, and no per-hour transcription charges. The full Revenue AI Enterprise bundle runs $47,400 per year for a 50-person team. A comparable 50-user Gong deployment runs roughly $95,000 per year (at approximately $150 per user per month plus a $5,000 platform fee), and Clari runs $120 to $180 per user per month plus $15,000 to $50,000 in professional services. ROI improves as usage scales because Weflow's pricing is flat-rate per seat with no usage-based surprises.

You can validate these numbers before committing. Weflow offers a 14-day free trial with guided onboarding, and time to value is one to two weeks.

What's the ROI of implementing Weflow's automatic activity capture?

The ROI of Weflow's automatic activity capture breaks down into three areas: time saved, data quality gained, and cost avoided.

Reps typically save 3–5 hours per week once data capture and non-selling workflows are automated. At $19/user/month, a 50-person team costs $11,400/year for Activity & Contact Capture. Setup takes 20–45 minutes and requires no change management on the rep side, so the math works in your favor from week one.

Manual logging is unreliable. Salesforce's own State of Sales data shows 65% of teams lack critical CRM data, fragmented across tools. Weflow's server-side capture writes email and calendar activity into Salesforce as native Task, Event, and Contact records. One customer, Uber, reported 99.9% of activities captured. Teams switching from Gong typically see a 30–35% uptick in emails and meetings captured compared to what Gong was logging. That completeness makes previously unreliable reporting trustworthy: touchpoints to close, last activity date on opportunities, activity volume by rep, and rep responsiveness metrics.

Complete activity data also feeds Salesforce Flows and automation rules, such as alerting a manager when an opportunity has no activity for 14 days. Auto-created Contact records and Opportunity Contact Roles fix the missing stakeholder data that breaks multi-threading visibility and deal health scoring.

On cost, the comparisons are significant. Unlike Clari, which runs roughly $120,000/year for a 50-user team (including professional services at $120–180/user/month), Weflow costs $11,400/year for the same team size on Activity & Contact Capture alone. Unlike Gong, which costs $120–200/user/month plus a $5,000 base platform fee (roughly $95,000–$125,000/year for 50 users), Weflow sells activity capture as a standalone product at $19/user/month. It's also worth noting that Gong does not sync activities to Salesforce at all, so the comparison isn't just price. Weflow's seat-based pricing keeps your cost predictable as usage grows, and volume discounts are available.

You can validate all of this with a 14-day free trial that includes guided onboarding. Captured data writes permanently to Salesforce with no lock-in, so there's no risk if you decide to evaluate.

How does Weflow help frontline reps vs. managers vs. executives?

Weflow solves different problems depending on your role. Here's how it breaks down across three core personas.

Frontline reps get time back. Activity Capture automatically syncs every email, meeting, and contact to Salesforce as native objects, with zero change to your inbox workflow. Conversation Intelligence generates meeting summaries, drafts follow-up emails, and updates Salesforce fields directly from call transcripts. The result: less time on CRM hygiene, more time moving deals toward closed-won.

Sales managers get deal-level visibility for weekly pipeline reviews. The deal board view shows all opportunities across your team, filterable by stage, owner, close date, amount, and custom fields. Weflow surfaces specific risk alerts for each deal. Pipeline change tracking shows what moved since your last review, including new deals, stage advances, slipped deals, and removed deals.

  • No activity in 14 days
  • Close date pushed 3+ times
  • Missing key fields
  • Below average activity for the deal stage
  • Single-threaded: only one contact engaged

You can update opportunity fields directly in Weflow's interface, and changes write immediately to Salesforce.

Executives get forecast confidence. Forecast roll-ups aggregate rep-level submissions into manager and director views, highlighting where manager and rep forecasts diverge and where human forecasts differ from AI projections. AI-assisted projections use a machine-learning model trained on historical conversion patterns, factoring in seasonality.

Pipeline coverage is a pre-built analytic with configurable views that can be filtered and assigned to teams. Forecast trending shows how your numbers evolved over the quarter, identifying systematic over- or under-forecasting by rep, team, or segment.

RevOps and Customer Success teams also have dedicated workflows in Weflow, including data quality enforcement, process standardization, and renewal and expansion forecasting.

Can Weflow replace both Gong and Einstein Activity Capture?

Yes to replacing Einstein Activity Capture (EAC), and conditionally yes to replacing Gong, depending on what you need from it.

Weflow fully replaces EAC and should not run alongside it, since both tools capture emails and calendar events, which creates duplicate activities. Unlike EAC, Weflow writes permanently to standard Salesforce objects (Task, Event, EmailMessage, Contact), so your activity data is queryable, reportable, and available in Flows from day one. EAC historically stored activity on AWS and visualized it into Salesforce rather than storing it as native records, which meant it wasn't queryable in standard reports, dashboards, or automations. Salesforce's Summer '25 changes began adding native email storage, but the rollout is incomplete, existing orgs must migrate via Salesforce Support, and even when fully rolled out, EAC still doesn't address contact auto-creation, mapping accuracy, custom object support, or forecasting. If you adopt Weflow, turn off EAC. Setup takes 20 to 45 minutes.

Whether Weflow replaces Gong depends on what you need from it. Activity & Contact Capture is available standalone at $19/user/month, and Weflow can run alongside Gong for Salesforce-native activity capture if you want to keep Gong for conversation intelligence. Note that Gong does not sync activities to Salesforce, so there's no activity-logging overlap to manage between the two tools. Weflow's compatibility mode prevents duplicate activity logging with sequencing tools like Outreach, Salesloft, Apollo, and Clay.

If you want to consolidate, Weflow's Activity Capture plus Conversation Intelligence bundle at $49/user/month covers call recording and transcription on Zoom, Google Meet, and Microsoft Teams, AI-generated summaries, topics and keyword trackers, clips and best-practice playlists, and automated Salesforce field updates for MEDDIC fields, next steps, close dates, and competitor mentions. Unlike Gong, Weflow pushes structured call insights directly into Salesforce fields without requiring reps to manually update the CRM afterward.

Gong's conversation intelligence is more mature in certain areas. Features like AI roleplay and training simulation and live in-call coaching cue cards are not something Weflow offers today. But the cost difference is significant: a 50-person team pays roughly $29,400/year with Weflow's $49 bundle, versus roughly $95,000 to $125,000+/year with Gong at mid-range pricing plus its $5,000 platform fee.

The practical path: replace EAC immediately, then evaluate whether Weflow's CI bundle covers your conversation intelligence requirements before deciding on Gong.

Find a comprehensive comparison between Weflow and Gong.

Review the full comparison of Weflow and Einstein Activity Capture.

What should I expect from my first call with a Weflow rep?

Your first call with a Weflow rep is a discovery and demo conversation. The rep will start by asking about your current Salesforce setup, your pain points, and what you're trying to solve before showing anything in the product.

Based on your answers, the demo is tailored to go deep on technical details or stay high-level, depending on what's useful to you. Weflow is sold as three core products that can be demoed individually or together:

  • Activity & Contact Capture

  • Conversation Intelligence

  • Deal Intelligence & Forecasting

Each product also includes Ask Weflow AI and Agent Builder capabilities. The rep will show how each relevant product connects to Salesforce and walk through what implementation looks like. Activity Capture setup takes around 20 to 45 minutes for the technical configuration. Full deployment typically runs 2 to 4 weeks through a guided onboarding process.

Pricing is transparent and based on published list prices. Standalone products start at $19/user/month for Activity & Contact Capture and $39/user/month for Conversation Intelligence or Deal Intelligence & Forecasting. The full Revenue AI Enterprise bundle is $79/user/month. There are no platform fees, implementation fees, or hidden charges, and volume discounts are available based on team size.

After the call, next steps typically include a 14-day free trial with a 45-minute setup session, a mid-trial check-in, and a 30-minute results review at the end of the trial period.

To get the most out of the call, it helps to come prepared with a sense of your current Salesforce setup, where your biggest data or visibility gaps are, and which products are most relevant to your team's priorities right now.

What should I bring and who should join my first call with a Weflow rep?

For your first call with a Weflow rep, bring two admins: your Salesforce admin (who needs permission to add and edit APEX classes) and your Google Workspace or Microsoft 365 admin. Both are required for the technical setup, which covers installing the Weflow managed package in Salesforce and the corresponding Google Workspace Marketplace App or Microsoft Entra ID App. Having both admins on the call means the technical implementation, which typically takes about an hour, can happen in a single session rather than stretching across multiple scheduling rounds.

Also invite whoever will own the ongoing configuration, typically a RevOps leader or Sales Ops manager who can make decisions about activity capture settings, forecast categories, and template configuration for meeting summaries, field updates, and coaching prompts. If your CRO or VP Sales is the executive sponsor approving budget, having them join for the first 10 minutes gives them visibility into what Weflow will deliver without requiring a separate briefing.

Before the call, confirm the following so your Weflow rep can tailor the setup:

  • Your email and calendar platform (Google Workspace or Microsoft 365)

  • Your meeting recording platform (Zoom, Microsoft Teams, or Google Meet)

  • Your Salesforce edition and whether you have an existing activity capture tool in place

  • Any specific Salesforce objects or fields you want activity data written to

Weflow provides guided onboarding for every customer, with support levels that scale by plan tier. Most teams complete full deployment within 2 to 4 weeks from the initial meeting. The first call is the biggest accelerator, so having the right people and context ready keeps that timeline tight.

Can we start Weflow with a pilot group before a full rollout?

Yes. Most customers start with a pilot group using the 14-day free trial, which includes a 45-minute setup session, a mid-trial check-in, and a 30-minute results review. You can run the trial in your production Salesforce org or a sandbox. Note that bundles have a minimum of 10 users, so plan your pilot group size accordingly.

Scoping a pilot group is straightforward. You can enroll and manage users in the admin console, including dynamic enrollment into teams and assignment by user profile. If you're on Microsoft 365, the Entra ID app can be installed for specific organizational units, such as your sales or CS team, so only the pilot group is activated. Weflow will not create a to email or calendar events for users unless they've been activated, so the broader org is unaffected.

Modular pricing makes it practical to start small and expand. Many teams begin with Activity Capture at $19 per user per month to fix Salesforce data quality first, then add Conversation Intelligence or Deal Intelligence and Forecasting as needs grow. Different teams can run different product configurations, and Weflow's bundles carry discounts ranging from 16% to 19% as you expand. The minimum is 10 users per bundle.

Guided onboarding is included regardless of pilot size, with no platform fees or implementation fees. Activity Capture runs largely automated in the background and requires minimal change management on the user side, so your pilot group can validate results without disrupting existing workflows. Full platform deployment typically takes 1 to 4 weeks, with guided implementation commonly running 2 to 4 weeks.

Which business outcomes will determine success with Weflow?

Success with Weflow maps to three measurable outcome categories: productivity, visibility, and predictability. The specific metrics that matter depend on your role, but each one ties directly to a Weflow capability you can track from day one.

Here are the outcomes customers typically measure against:

  • Forecast accuracy:Zeotap reached 92% forecast accuracy and increased win rate by 12%. If your forecast error rate is a board-level problem, this is your primary success metric.

  • Win rate improvement:Argus saw a +29% increase in win rate by using deal intelligence to spot risk and act earlier in the pipeline.

  • Deal slippage reduction:IDnow cut deal slippage by 24%, giving their managers reliable commit numbers for weekly forecast calls.

If you're in , your success criteria likely center on Salesforce data quality, activity completeness, and process standardization. If you're a CRO or VP Sales, forecast confidence, pipeline coverage ratios, and quota attainment are the numbers to watch. Sales managers tend to focus on deal risk identification, rep coaching signals, and commit accuracy.

The right approach is to pick two or three of these metrics, baseline them before rollout, and measure again at 60 and 90 days. Every outcome listed above is tied to a specific Weflow capability, so you can trace improvement back to the feature driving it.

Who internally will own Weflow administration and ongoing success?

Your RevOps or Sales Operations lead is the natural owner. In most orgs, this person handles day-to-day configuration through Weflow's self-service admin console: setting up teams, pipeline views, warnings, templates, forecast cadences, submission permissions, and user enrollment. RevOps owns central user and configuration management across the platform.

Your Salesforce or Business Systems Admin plays a supporting role during initial setup and ongoing maintenance. They evaluate managed package impact, API consumption, data storage, and field-level security. Activity Capture setup takes 20 to 45 minutes with a Salesforce admin and a Google Workspace or Microsoft admin present. The broader technical implementation typically takes around an hour, followed by configuration and rollout over a 2 to 4 week guided onboarding process.

The ongoing admin burden is light. You can enroll users dynamically into teams and multiple configurations from the admin console, so you don't need to manually manage user lists as your team changes. Multiple configurations can be created for different teams from the same admin console, covering activity capture settings, exclusion rules, contact creation rules, and reporting views.

Your CRO or VP Sales typically serves as the executive sponsor who approves budget and tracks outcomes like forecast accuracy and pipeline coverage, but they won't need to touch the admin console. Weflow's team, staffed by RevOps practitioners, provides guided onboarding and ongoing support.

Support resources scale by plan tier:

  • A dedicated customer success manager (Enterprise only)

  • Quarterly business reviews (Enterprise only)

  • Guided training sessions (Premium and Enterprise)

How does Weflow reduce onboarding time for new AEs?

Weflow reduces AE onboarding time by automating the three things that slow new hires down most: process setup, activity capture, and CRM data entry. Most teams reach full platform time-to-value within 1 to 3 weeks.

When you invite a new hire and assign them to a team in the admin console, they receive the correct templates for AI summaries, field updates, coaching, and follow-up emails based on your org setup. Templates are configured centrally and assigned to different teams, so new AEs start with the right workflow from day one without requiring manual oversight. You can create multiple configurations and assign them to different teams to match how your org is structured.

Activity capture runs at the server level with zero setup on the rep side. No installs, no clicks, no workflow changes. Users are enrolled and managed dynamically into teams and configurations via the admin console, with central access permissions granted through Entra ID or Google Workspace. Most organizations deploy this with zero change management.

Conversation intelligence gives new AEs a library of real examples to learn from. Admins and managers can create clips from recorded calls and bundle them into playlists covering objection handling, competitive positioning, or what good looks like for each deal stage. AI coaching scorecards score every call against your methodology and deliver structured feedback with per-section ratings, so new reps get consistent coaching without waiting for a manager's calendar to open up. Weflow supports MEDDIC, MEDDPICC, SPICED, BANT, and custom methodologies, with coaching scorecards also aligned to Challenger and SPIN.

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